We want every player to be in control of their account. Whether you are taking a short break, putting yourself on a longer pause or closing the account for good, the steps are simple and the support team can help at any point. No pressure tactics, no upsells, no retention agents trying to talk you out of the decision.
You can request any of the options below from inside your account or by emailing support@super-slots.co.uk with your username and the action you would like to take. The change applies in under 24 hours from the moment we confirm, and we send a written email so you have a record.
Key Features
Cooling off
24 hour, 7 day or 30 day breaks. Account locks until the period ends. No marketing during the break.
Self exclusion
Six month or twelve month locks with no early reversal. Linked to the national BetStop register where applicable.
Permanent closure
Account closed for good. Any remaining balance is paid out within five business days.
Talk to support
Need a hand? Live chat is open 24/7 and email replies arrive within a few hours.
How It Works
Decide your option
Cooling off, self exclusion or permanent closure. Each one has a clear effect and end date.
Withdraw any balance
Make sure to request a withdrawal of any cash balance before submitting the closure.
Submit your request
Use the option inside your account, or email support with your username and the option you choose.
Confirmation by email
You will receive an email confirming the lock and the date it takes effect within 24 hours.
Which option should you pick: cooling off, self exclusion or full closure?
Cooling off is a short break with a fixed end date. During the break, you cannot log in, deposit or play, and we will not send marketing. At the end of the period, your account reopens automatically. This is the right option if you want a pause without permanent consequences, for example after a heavier than usual weekend or during a busy work week when you would rather not have the site available. Choose 24 hours for a hard reset, 7 days for a clean week or 30 days for a full month off.
Self exclusion is a longer commitment, typically six or twelve months. The account is fully locked for the entire window with no option to reverse early, which gives the choice real weight. We may also register the self exclusion with national schemes such as BetStop where required, which extends the block to every other licensed Australian operator at no extra cost to you. Self exclusion is the right tool when limits have not been enough or when gambling has started to affect daily life. There is no shame in it, and our team treats every request with respect.
Permanent closure is the most final option. If you would like to close your account for good, support will process the request within 24 hours of receiving it. Any cash balance is returned to your registered payment method within five business days. Bonus balances and any open wagers are voided at the time of closure, which is standard practice. Once closed, the account cannot be reopened, so this is the right call only when you are sure you will not want to return.
How do you actually submit the request, step by step?
The fastest route is inside the account. Sign in, open Settings, choose Account Status and select Cooling Off, Self Exclusion or Permanent Closure. Confirm with your password, then confirm again with the two factor code if you have it switched on. A confirmation email lands within a few minutes, and the lock applies within 24 hours, usually much faster. If you prefer to keep a written trail, email support@super-slots.co.uk from the address registered on your account with your username and your chosen option. The support team will reply with a confirmation and the exact date the lock starts.
Before you submit, request a withdrawal of any cash balance you would like to keep. We can process the withdrawal during a cooling off period if you forget, but it is faster and cleaner to do it first. Bonus balances cannot be withdrawn at any time, and any in progress wagering is forfeited at the moment of lock, which is consistent across the industry.
What happens after the lock starts?
Your login is disabled, the email database is flagged so no marketing reaches you, the cashier rejects any attempt to deposit and any open promotions are cancelled. If a withdrawal was in progress at the moment of lock, it continues normally and arrives in your wallet on the usual timeline. If you signed up for SMS alerts, those stop immediately as well. The account itself remains in our system because we are required to keep financial and identity records, but it is invisible to marketing and inaccessible to play.
If you reach out by live chat during the lock, support can confirm your status, help with the pending withdrawal and explain what reopening looks like at the end of the window. They cannot reverse the lock early, even at your request, because the whole point of the tool is to remove that option in the heat of the moment.
Can you reopen an account, and what does the journey back look like?
Cooling off accounts reopen automatically at the end of the chosen window. You will receive a short email reminder a day before, and you can sign in as normal once the date passes. Self excluded accounts can only reopen after the chosen period ends and after a review with the responsible gambling team. The review is a friendly conversation, usually by email, where we ask how you are feeling about returning and recommend deposit limits to start with. Closed accounts cannot be reopened.
If you would like to play again after a permanent closure, you will need to create a new account, which we may or may not approve depending on the original closure reason. Self excluded players cannot register a new account during the exclusion window, and our verification system flags duplicate identity documents to prevent that. The right move is always to use the longest tool that matches the situation. Start with cooling off, escalate to self exclusion if needed, and only choose permanent closure when you are certain. Help is always available via live chat or by email, and the team is on your side at every step.
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